Would you like a checklist or comparison template to help evaluate and shortlist potential freight forwarders

Here’s a Freight Forwarder Evaluation Checklist & Comparison Template that you can use to assess and shortlist potential partners for international shipping:

✅ Freight Forwarder Evaluation Checklist

1. Company Profile

Years in Operation: __________

Specializes in Your Industry: ☐ Yes ☐ No

Handles Your Origin & Destination Countries: ☐ Yes ☐ No

Global Network of Agents: ☐ Yes ☐ No

Licensed & Certified (IATA, FMC, AEO): ☐ Yes ☐ No

2. Service Capabilities

Air Freight

Ocean Freight

Rail / Road / Multimodal

Customs Brokerage

Warehousing & Distribution

Cargo Insurance

Dangerous Goods Handling (if applicable)

3. Technology & Visibility

Real-Time Shipment Tracking

Online Booking & Quoting Platform

Document Management System

EDI/API Integration Available

Reporting & Analytics Tools

4. Performance & Reliability

On-Time Delivery Rate: _______%

Claims/Incident Rate: _______%

Transit Time Estimates Provided

24/7 Customer Support or Account Manager

References/Testimonials Provided

5. Pricing & Transparency

All-Inclusive Quotes Provided (inc. fuel, fees)

Competitive Pricing

Clear Terms on Billing & Surcharges

No History of Unexpected Charges

6. Customer Service

Fast Response Time (<24 hrs)

Dedicated Account Manager

Multilingual Support (if needed)

Proactive Problem Solving Examples

7. Scalability & Flexibility

Can Handle Urgent / Time-Sensitive Shipments

Capable of Scaling with Growth

Flexible Routing/Carrier Options

Experience with Peak Season Handling